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ServiceNow

Data

Mass Update

  • Single column
    • Hold Shift to select multiple lines
    • Double-click on one item
  • Multiple column
    • Check boxes
    • Click on a table column > Update Selected

In & Out Exports

  • An XML can be created from one or many record
  • sys_id will be kept

Developments

JS Scripts

  • Server-side scripting in JS: in Scripts - Background module
  • return a sys_id in a Flow: return "0dde2d9cdbc264104bca2a8cd396194a";

Work with Records

Get a record

var gr = new GlideRecord('table_name');     
gr.get('sys_id');

Update a record

gr.FIELD = VALUE;
gr.update();

Delete a record

gr.deleteRecord();

Source

Admin

Auto login

Pass username and password directly: https://INSTANCE.service-now.com/login.do?user_name=USER&sys_action=sysverb_login&user_password=PASSWORD

SN Utils

  • Need to use the On Prem version when using an instance without *.service-now.com
  • Useful shortcuts using CTRL+/
    • pop pop in/out
    • tn show technical names
    • sys_id ... search globally for sys_id …
    • nav search into the Application list
    • hist search into the History list
    • sa switch in top 10 apps
    • <table> open table view